Returns
We Don’t have any Returns or Refund Policy .
Warranty
All the materials and products (including but not limited to software) and services, included on or otherwise made available to you through the Store shall be covered by standard product warranty offered by the manufacturer. The products are provided “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Nothing on this website constitutes, or is meant to constitute, advice of any kind and you are requested to perform independent analysis before ordering the products. In case of any manufacturing defect that is identified during the Warranty period, the customer should contact the Authorized Service Centre of the respective brands with the following details:
Details of the product owner, ticket number or invoice, product code, product serial number and the symptoms associated with the failure.
If you transfer a product to another user, warranty service will be available to that customer for the remainder of the warranty period.
It is your responsibility or that of the person receiving the goods on your behalf to ensure that the package is properly sealed and not tampered with.
DOA (Dead on Arrival Policy)
A product having hardware failure due to manufacturing defects within a period not exceeding 7(seven) calendar days from the date of invoice and not repairable will be treated as DOA. In the event of a DOA, the consumer should contact the Respected Authorised Service Centre. The first attempt shall be to repair and restore the product. And later the It is Manufacturer Service Centres/ Manufacturers Decision to declare the unit DOA. And if The DOA is approved the Manufacturer Service Centre shall Seal the Unit in the Original Packaging along with the original accessories came along with the Product. And Customer shall send the sealed unit to R T Computers along with the DOA Certificate and Original Purchase Invoice
While returning your product, Customer should ensure that the original packaging, documentation and all the accessories, including keyboard, mouse, charger, battery, cables, cartridges, paper trays, USB receiver etc and original packaging are available for return.
There should not be any physical damage to the Product, including dents, cracks, leakage of fluid, scratches or marks.
Shipping
To return your product, you should send the product to address: R T Computers, A106/107/108, Below Ganesh Travels, I T Park, P B Road, Hubli -580029, Karnataka, India. The Customer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.